Due to technical limitations, certain verification flows required the user to stay on screen while background processing occurred. Leaving, especially on mobile, broke the process and failed the verification.

Users didn’t know that switching apps or tabs would interrupt verification, leading to drop-offs, failures, frustration and operational inefficiency.

I designed a dedicated waiting screen with a lightweight custom animation and supporting copy that guided users to stay. The animation subtly communicates progress, while background info reassures users and reduces impatience.

A clear workaround to a technical limitation that improved retention in a sensitive moment, and a reusable waiting pattern balancing system constraints with clarity and calm.